Frequently Asked Questions

Can I bring my items to your shop in Manhattan, NYC?

Yes, you can bring in your items to our 2 West 32nd Street location in NYC, during our shop hours and discuss your repair with one of the owners, no appointment is needed.

What brands do you repair?

Our highly-skilled team has the capability and experience to repair any brand including these

Do you have signature parts?

Yes we have many signature parts, and if we don't have it we will contact the manufacturer to obtain it. If it is not available we will discuss your options with you.

Can I get a repair estimate before I mail in my item?

Yes. There are many ways to receive an estimate; schedule a video chat with us during operating hours and we will give you a "to the penny estimate." You can also send us photo and we can provide you with a ballpark estimate. Remember, if you choose to send it to us, there is never a return shipping fee. If you decline to go forward with the repair we return your item free of charge.

How do I send in my item for repairs?

Please see our Mail-in Repair form for instructions.

How long will the repairs take?

The turnaround time for any repair can vary depending on what repairs are being done. Most repairs ship within 3-10 business days once you approve the repair quote.

What if I decline the repair quote after you receive my items?

After an item as been received and addressed in our lab, if you do not want to proceed with the repair, don't worry, we will return your item free of charge. Remember you are under no obligation to Modern Leather.

What if my item is under a store warranty?

Please contact the brand’s customer service team directly to see how they handle warranty claims.

Do you guarantee your repairs?

We handle all repairs with care and ensure a quality job is done each and every time. In addition, we guarantee our repairs for one year. Since normal wear and tear is expected to occur with use, our guarantee covers repair defects only.

Do you repair suede, patent leather, and exotic skins?

Yes we do, We can perform all repairs to Patent Leather, Exotic skins such as alligator, Lizard, snake Etc. We can even repair furs.